問 我有時覺得(de)自己是一位嚴厲的上司，對(dui)員工太過于(yu)嚴格，如果我經常贊美、表揚員工會(hui)不會(hui)更能(neng)激起他們工作的激情呢？

答 贊(zan)美能夠使(shi)員(yuan)工(gong)(gong)(gong)對自(zi)(zi)己更加自(zi)(zi)信(xin)、對工(gong)(gong)(gong)作(zuo)更加熱愛、能夠鼓勵(li)員(yuan)工(gong)(gong)(gong)提高(gao)工(gong)(gong)(gong)作(zuo)的效率(lv)。給員(yuan)工(gong)(gong)(gong)的贊(zan)美也(ye)要(yao)及時而有效，當(dang)員(yuan)工(gong)(gong)(gong)工(gong)(gong)(gong)作(zuo)表(biao)現很(hen)出色(se)，主管應該立即給予稱(cheng)贊(zan)，讓員(yuan)工(gong)(gong)(gong)感受(shou)到自(zi)(zi)己受(shou)到上司(si)的贊(zan)賞和認可。除了口頭(tou)贊(zan)賞，主管還可以使(shi)用書面贊(zan)美、對員(yuan)工(gong)(gong)(gong)一對一的贊(zan)賞、公開的表(biao)揚(yang)等形式鼓舞員(yuan)工(gong)(gong)(gong)士(shi)氣。