問 我(wo)有時覺(jue)得自己是一(yi)位嚴厲的(de)上司，對員工太過于(yu)嚴格(ge)，如果我(wo)經常贊美(mei)、表揚員工會不會更(geng)能(neng)激(ji)起他們(men)工作的(de)激(ji)情呢(ni)？

答 贊(zan)美(mei)能夠使員(yuan)(yuan)工(gong)(gong)(gong)對自己更加自信、對工(gong)(gong)(gong)作更加熱(re)愛、能夠鼓勵員(yuan)(yuan)工(gong)(gong)(gong)提(ti)高(gao)工(gong)(gong)(gong)作的(de)(de)效(xiao)率。給員(yuan)(yuan)工(gong)(gong)(gong)的(de)(de)贊(zan)美(mei)也要(yao)及(ji)時而(er)有效(xiao)，當員(yuan)(yuan)工(gong)(gong)(gong)工(gong)(gong)(gong)作表(biao)現(xian)很出色，主管(guan)應該(gai)立即給予稱贊(zan)，讓(rang)員(yuan)(yuan)工(gong)(gong)(gong)感受(shou)到(dao)自己受(shou)到(dao)上司的(de)(de)贊(zan)賞(shang)(shang)和認可。除了(le)口頭贊(zan)賞(shang)(shang)，主管(guan)還(huan)可以(yi)使用書(shu)面贊(zan)美(mei)、對員(yuan)(yuan)工(gong)(gong)(gong)一(yi)對一(yi)的(de)(de)贊(zan)賞(shang)(shang)、公(gong)開的(de)(de)表(biao)揚等(deng)形(xing)式(shi)鼓舞員(yuan)(yuan)工(gong)(gong)(gong)士氣。