問 現在(zai)我是一名上(shang)級，感覺在(zai)跟下級下達任務，溝通時有很大問(wen)題(ti)，想知道上(shang)級如何與(yu)下級更好的溝通呢？

答 管理(li)者(zhe)在溝(gou)(gou)(gou)(gou)通(tong)(tong)(tong)(tong)前(qian)首先要(yao)(yao)對溝(gou)(gou)(gou)(gou)通(tong)(tong)(tong)(tong)的(de)內(nei)容(rong)有正確、清(qing)晰的(de)理(li)解，制定符(fu)合實(shi)際的(de)信息溝(gou)(gou)(gou)(gou)通(tong)(tong)(tong)(tong)計劃(hua)；還應該(gai)認清(qing)這次溝(gou)(gou)(gou)(gou)通(tong)(tong)(tong)(tong)對象的(de)意義何在，比如通(tong)(tong)(tong)(tong)過這次溝(gou)(gou)(gou)(gou)通(tong)(tong)(tong)(tong)我(wo)們得到(dao)了(le)什(shen)(shen)么。重要(yao)(yao)的(de)溝(gou)(gou)(gou)(gou)通(tong)(tong)(tong)(tong)最好事先征求(qiu)(qiu)他人(ren)的(de)意見，每次溝(gou)(gou)(gou)(gou)通(tong)(tong)(tong)(tong)解決什(shen)(shen)么問(wen)(wen)題(ti)，到(dao)達(da)什(shen)(shen)么目的(de)，不僅溝(gou)(gou)(gou)(gou)通(tong)(tong)(tong)(tong)者(zhe)清(qing)楚(chu)(chu)，還要(yao)(yao)盡量使被溝(gou)(gou)(gou)(gou)通(tong)(tong)(tong)(tong)者(zhe)也清(qing)楚(chu)(chu)。所以溝(gou)(gou)(gou)(gou)通(tong)(tong)(tong)(tong)之(zhi)前(qian)應對問(wen)(wen)題(ti)的(de)背(bei)景，解決問(wen)(wen)題(ti)的(de)方案及其依據的(de)資料，決策的(de)理(li)由和對組織成員(yuan)的(de)要(yao)(yao)求(qiu)(qiu)做到(dao)心中有數(shu)。