問 在工(gong)作(zuo)中電話的使用(yong)(yong)是非(fei)常頻繁的，但不能(neng)因為常見或者經常使用(yong)(yong)就認(ren)為對接打電話禮儀很熟悉，那(nei)在工(gong)作(zuo)中撥打電話需(xu)要(yao)注意哪些(xie)禮儀呢？

答 首先電(dian)(dian)話(hua)鈴(ling)響(xiang)后(hou)要(yao)(yao)立即采(cai)取行動，最(zui)好不要(yao)(yao)超過響(xiang)鈴(ling)3次(ci)(ci)，接通(tong)電(dian)(dian)話(hua)后(hou)要(yao)(yao)主動問候然后(hou)自報(bao)單位和部門。其(qi)次(ci)(ci)先大腦整理打(da)電(dian)(dian)話(hua)內容，撥通(tong)電(dian)(dian)話(hua)后(hou)要(yao)(yao)問候然后(hou)自我介(jie)紹并(bing)表明打(da)電(dian)(dian)話(hua)目的和內容，說(shuo)(shuo)話(hua)發(fa)音要(yao)(yao)標準、正式。最(zui)后(hou)接打(da)電(dian)(dian)話(hua)時有(you)話(hua)要(yao)(yao)好好說(shuo)(shuo)，不能搶話(hua)或(huo)一口氣說(shuo)(shuo)太多內容或(huo)者事(shi)情沒講完就掛電(dian)(dian)話(hua)了。