問(wen) 在工(gong)(gong)作(zuo)中電(dian)話的(de)使用(yong)是非(fei)常(chang)(chang)頻繁的(de)，但不能因為常(chang)(chang)見或者經常(chang)(chang)使用(yong)就(jiu)認(ren)為對(dui)接打(da)電(dian)話禮儀很熟(shu)悉，那在工(gong)(gong)作(zuo)中撥打(da)電(dian)話需要注意哪些禮儀呢(ni)？

答 首(shou)先(xian)電(dian)(dian)話(hua)(hua)(hua)鈴(ling)響后(hou)(hou)要(yao)立即采取行動，最好(hao)不要(yao)超過響鈴(ling)3次(ci)，接(jie)通電(dian)(dian)話(hua)(hua)(hua)后(hou)(hou)要(yao)主(zhu)動問候然(ran)后(hou)(hou)自報單位和部門(men)。其次(ci)先(xian)大(da)腦整理(li)打電(dian)(dian)話(hua)(hua)(hua)內容(rong)，撥通電(dian)(dian)話(hua)(hua)(hua)后(hou)(hou)要(yao)問候然(ran)后(hou)(hou)自我介紹(shao)并表明打電(dian)(dian)話(hua)(hua)(hua)目(mu)的和內容(rong)，說話(hua)(hua)(hua)發(fa)音要(yao)標(biao)準、正式。最后(hou)(hou)接(jie)打電(dian)(dian)話(hua)(hua)(hua)時有話(hua)(hua)(hua)要(yao)好(hao)好(hao)說，不能(neng)搶話(hua)(hua)(hua)或(huo)一(yi)口氣說太多內容(rong)或(huo)者事情沒講完就掛電(dian)(dian)話(hua)(hua)(hua)了。