問(wen) 職場中接打電(dian)(dian)話是(shi)難免的，我(wo)想多了解一下禮儀，請問接打電(dian)(dian)話的時(shi)候需要注意(yi)哪些禮儀？

答 打電(dian)(dian)話(hua)時(shi)(shi)(shi)，要(yao)(yao)記(ji)得找好(hao)時(shi)(shi)(shi)機，如(ru)(ru)非必(bi)要(yao)(yao)，不要(yao)(yao)在(zai)(zai)對(dui)方休息、用餐時(shi)(shi)(shi)或者節假日打擾。打電(dian)(dian)話(hua)時(shi)(shi)(shi)應(ying)先主(zhu)動(dong)做(zuo)自我介紹，不要(yao)(yao)讓對(dui)方尷尬(ga)的猜測(ce)你是誰。 接(jie)(jie)電(dian)(dian)話(hua)時(shi)(shi)(shi)，盡量在(zai)(zai)鈴響三遍之(zhi)內及時(shi)(shi)(shi)接(jie)(jie)聽，如(ru)(ru)果鈴聲響了很久才接(jie)(jie)的話(hua)應(ying)道歉。在(zai)(zai)轉接(jie)(jie)電(dian)(dian)話(hua)時(shi)(shi)(shi)要(yao)(yao)用手(shou)掩(yan)住話(hua)題，輕(qing)聲招(zhao)呼。