問 中華民(min)族歷來是(shi)含蓄的(de)民(min)族，我們習(xi)慣了(le)說話留三(san)分(fen)，這種行事(shi)風(feng)格職場人(ren)士用得得心應(ying)手，什么人(ren)能(neng)成為職場高手？

答 1.學(xue)會提(ti)問 客(ke)(ke)(ke)戶(hu)(hu)(hu)(hu)是我(wo)們的(de)(de)(de)(de)衣食父母，我(wo)們不只(zhi)是客(ke)(ke)(ke)戶(hu)(hu)(hu)(hu)說什么(me)就(jiu)(jiu)做什么(me)的(de)(de)(de)(de)，一(yi)(yi)定要深(shen)入的(de)(de)(de)(de)挖掘客(ke)(ke)(ke)戶(hu)(hu)(hu)(hu)的(de)(de)(de)(de)真(zhen)實需(xu)求(qiu)，了解客(ke)(ke)(ke)戶(hu)(hu)(hu)(hu)真(zhen)正(zheng)的(de)(de)(de)(de)想(xiang)法是什么(me)？這(zhe)(zhe)點(dian)(dian)(dian)非(fei)常(chang)重要，只(zhi)有(you)(you)找到(dao)了客(ke)(ke)(ke)戶(hu)(hu)(hu)(hu)的(de)(de)(de)(de)真(zhen)實需(xu)要再(zai)行動，這(zhe)(zhe)樣才能給客(ke)(ke)(ke)戶(hu)(hu)(hu)(hu)更(geng)好的(de)(de)(de)(de)體驗和(he)服務。若(ruo)是要找到(dao)客(ke)(ke)(ke)戶(hu)(hu)(hu)(hu)的(de)(de)(de)(de)真(zhen)實的(de)(de)(de)(de)需(xu)求(qiu)，就(jiu)(jiu)必須(xu)要學(xue)會提(ti)問來(lai)找客(ke)(ke)(ke)戶(hu)(hu)(hu)(hu)的(de)(de)(de)(de)真(zhen)實的(de)(de)(de)(de)想(xiang)法，這(zhe)(zhe)樣才能夠(gou)把問題考慮的(de)(de)(de)(de)全面(mian)(mian)(mian)(mian)(mian)。 2.見面(mian)(mian)(mian)(mian)(mian)時(shi)(shi)(shi)(shi)間(jian)(jian)(jian)、場景選擇 從(cong)和(he)客(ke)(ke)(ke)戶(hu)(hu)(hu)(hu)預約(yue)(yue)(yue)見面(mian)(mian)(mian)(mian)(mian)的(de)(de)(de)(de)時(shi)(shi)(shi)(shi)間(jian)(jian)(jian)上可以(yi)看出客(ke)(ke)(ke)戶(hu)(hu)(hu)(hu)對我(wo)們的(de)(de)(de)(de)認真(zhen)程度，這(zhe)(zhe)是非(fei)常(chang)重要的(de)(de)(de)(de)。一(yi)(yi)般的(de)(de)(de)(de)情況下(xia)安(an)排周(zhou)一(yi)(yi)和(he)周(zhou)五見面(mian)(mian)(mian)(mian)(mian)時(shi)(shi)(shi)(shi)間(jian)(jian)(jian)的(de)(de)(de)(de)客(ke)(ke)(ke)戶(hu)(hu)(hu)(hu)是非(fei)常(chang)重視這(zhe)(zhe)次見面(mian)(mian)(mian)(mian)(mian)的(de)(de)(de)(de)。在一(yi)(yi)天的(de)(de)(de)(de)時(shi)(shi)(shi)(shi)間(jian)(jian)(jian)里(li)，上午(wu)十(shi)(shi)點(dian)(dian)(dian)，下(xia)午(wu)一(yi)(yi)點(dian)(dian)(dian)、三點(dian)(dian)(dian)、五點(dian)(dian)(dian)這(zhe)(zhe)些(xie)時(shi)(shi)(shi)(shi)間(jian)(jian)(jian)段(duan)安(an)排見面(mian)(mian)(mian)(mian)(mian)，我(wo)們可以(yi)分(fen)析客(ke)(ke)(ke)戶(hu)(hu)(hu)(hu)的(de)(de)(de)(de)一(yi)(yi)些(xie)情況。若(ruo)是約(yue)(yue)(yue)十(shi)(shi)點(dian)(dian)(dian)，表(biao)示對方(fang)在此之前沒有(you)(you)其(qi)他約(yue)(yue)(yue)會，所(suo)以(yi)能夠(gou)準時(shi)(shi)(shi)(shi)開始。若(ruo)是下(xia)午(wu)一(yi)(yi)點(dian)(dian)(dian)，是午(wu)休結束后的(de)(de)(de)(de)時(shi)(shi)(shi)(shi)段(duan)，也可以(yi)準時(shi)(shi)(shi)(shi)開始。十(shi)(shi)一(yi)(yi)點(dian)(dian)(dian)的(de)(de)(de)(de)約(yue)(yue)(yue)會到(dao)中午(wu)十(shi)(shi)二點(dian)(dian)(dian)，只(zhi)有(you)(you)一(yi)(yi)小時(shi)(shi)(shi)(shi)的(de)(de)(de)(de)時(shi)(shi)(shi)(shi)間(jian)(jian)(jian)可用，下(xia)午(wu)四點(dian)(dian)(dian)到(dao)下(xia)班時(shi)(shi)(shi)(shi)間(jian)(jian)(jian)的(de)(de)(de)(de)五點(dian)(dian)(dian)也一(yi)(yi)樣，只(zhi)有(you)(you)一(yi)(yi)個小時(shi)(shi)(shi)(shi)。這(zhe)(zhe)些(xie)時(shi)(shi)(shi)(shi)間(jian)(jian)(jian)的(de)(de)(de)(de)安(an)排可以(yi)看出客(ke)(ke)(ke)戶(hu)(hu)(hu)(hu)對這(zhe)(zhe)次的(de)(de)(de)(de)約(yue)(yue)(yue)會不是特別的(de)(de)(de)(de)認真(zhen)。若(ruo)是在X點(dian)(dian)(dian)三十(shi)(shi)分(fen)的(de)(de)(de)(de)時(shi)(shi)(shi)(shi)間(jian)(jian)(jian)安(an)排見面(mian)(mian)(mian)(mian)(mian)，就(jiu)(jiu)表(biao)示客(ke)(ke)(ke)戶(hu)(hu)(hu)(hu)對這(zhe)(zhe)次見面(mian)(mian)(mian)(mian)(mian)覺(jue)得可有(you)(you)可無，約(yue)(yue)(yue)在這(zhe)(zhe)樣的(de)(de)(de)(de)時(shi)(shi)(shi)(shi)間(jian)(jian)(jian)點(dian)(dian)(dian)就(jiu)(jiu)是表(biao)明客(ke)(ke)(ke)戶(hu)(hu)(hu)(hu)只(zhi)想(xiang)見你三十(shi)(shi)分(fen)鐘(zhong)。