問 家(jia)里一個親戚在(zai)一家(jia)星級(ji)酒店做餐(can)飲的(de)總監(jian)，我想這里了解一下高星級(ji)酒店餐(can)飲總監(jian)的(de)崗位(wei)職(zhi)責是什么？

答 1、負責制(zhi)定餐(can)(can)(can)(can)飲(yin)(yin)(yin)部(bu)營銷(xiao)計(ji)劃、長短(duan)期(qi)經營預算，帶領全(quan)體員工(gong)(gong)(gong)積(ji)極完(wan)成(cheng)和(he)(he)超額完(wan)成(cheng)經營指(zhi)標(biao)。 2、主持建(jian)(jian)立和(he)(he)完(wan)善餐(can)(can)(can)(can)飲(yin)(yin)(yin)部(bu)的(de)(de)(de)(de)(de)各(ge)項規章制(zhi)度(du)及(ji)(ji)(ji)服(fu)務(wu)程序(xu)與(yu)標(biao)準，并督導實(shi)施(shi)(shi)。 3、定期(qi)深(shen)入各(ge)部(bu)門聽取匯(hui)報并檢查工(gong)(gong)(gong)作(zuo)情況，控(kong)(kong)制(zhi)餐(can)(can)(can)(can)飲(yin)(yin)(yin)部(bu)各(ge)項收支，制(zhi)定餐(can)(can)(can)(can)飲(yin)(yin)(yin)價格(ge)，監督采購(gou)和(he)(he)盤點工(gong)(gong)(gong)作(zuo)，進(jin)行(xing)(xing)(xing)有效(xiao)的(de)(de)(de)(de)(de)成(cheng)本控(kong)(kong)制(zhi)。 4、檢查管(guan)理(li)人員的(de)(de)(de)(de)(de)工(gong)(gong)(gong)作(zuo)情況和(he)(he)餐(can)(can)(can)(can)廳(ting)服(fu)務(wu)規范及(ji)(ji)(ji)各(ge)項規章制(zhi)度(du)的(de)(de)(de)(de)(de)執(zhi)行(xing)(xing)(xing)情況,發現問題及(ji)(ji)(ji)時采取措施(shi)(shi),出色的(de)(de)(de)(de)(de)完(wan)成(cheng)各(ge)項工(gong)(gong)(gong)作(zuo),進(jin)行(xing)(xing)(xing)有效(xiao)的(de)(de)(de)(de)(de)成(cheng)本控(kong)(kong)制(zhi)。 5、定期(qi)同餐(can)(can)(can)(can)飲(yin)(yin)(yin)部(bu)副經理(li)、行(xing)(xing)(xing)政總廚(chu)研究(jiu)新菜點，推出新菜單并有針對性地進(jin)行(xing)(xing)(xing)各(ge)項促銷(xiao)活(huo)動。 6、負責下屬部(bu)門負責人的(de)(de)(de)(de)(de)任用及(ji)(ji)(ji)其管(guan)理(li)工(gong)(gong)(gong)作(zuo)的(de)(de)(de)(de)(de)日常督導，定期(qi)對下屬進(jin)行(xing)(xing)(xing)績效(xiao)評(ping)估(gu)。 7、組織和(he)(he)實(shi)施(shi)(shi)餐(can)(can)(can)(can)飲(yin)(yin)(yin)部(bu)員工(gong)(gong)(gong)的(de)(de)(de)(de)(de)服(fu)務(wu)技(ji)術和(he)(he)烹飪技(ji)術培訓(xun)工(gong)(gong)(gong)作(zuo)，提(ti)高員工(gong)(gong)(gong)素質，為飯店(dian)樹(shu)立良(liang)好(hao)的(de)(de)(de)(de)(de)形(xing)象和(he)(he)聲譽。 8、建(jian)(jian)立良(liang)好(hao)的(de)(de)(de)(de)(de)對客關系，主動征求客人對餐(can)(can)(can)(can)飲(yin)(yin)(yin)的(de)(de)(de)(de)(de)意見和(he)(he)建(jian)(jian)議，積(ji)極認真地處理(li)賓客的(de)(de)(de)(de)(de)投訴(su)，保(bao)證最大(da)限度(du)地滿(man)足賓客的(de)(de)(de)(de)(de)餐(can)(can)(can)(can)飲(yin)(yin)(yin)需求，提(ti)高餐(can)(can)(can)(can)飲(yin)(yin)(yin)服(fu)務(wu)質量。 9、重視(shi)安(an)(an)(an)全(quan)和(he)(he)飲(yin)(yin)(yin)食衛生工(gong)(gong)(gong)作(zuo)，認真貫徹實(shi)施(shi)(shi)“食品衛生法(fa)”，開(kai)展經常性的(de)(de)(de)(de)(de)安(an)(an)(an)全(quan)保(bao)衛、防火教育(yu)，確(que)保(bao)賓客安(an)(an)(an)全(quan)和(he)(he)餐(can)(can)(can)(can)廳(ting)、廚(chu)房及(ji)(ji)(ji)庫(ku)房的(de)(de)(de)(de)(de)安(an)(an)(an)全(quan)。 10、做好(hao)餐(can)(can)(can)(can)飲(yin)(yin)(yin)部(bu)與(yu)其他(ta)各(ge)部(bu)門之間的(de)(de)(de)(de)(de)溝通、協調和(he)(he)配合工(gong)(gong)(gong)作(zuo)。 11、完(wan)成(cheng)總經理(li)交(jiao)給的(de)(de)(de)(de)(de)其他(ta)工(gong)(gong)(gong)作(zuo)