問 家(jia)里(li)一(yi)個(ge)親戚在一(yi)家(jia)星級酒店做(zuo)餐飲的總(zong)(zong)監(jian)，我想這里(li)了解一(yi)下(xia)高星級酒店餐飲總(zong)(zong)監(jian)的崗位(wei)職責是(shi)什么？

答 1、負(fu)責(ze)制(zhi)定(ding)(ding)餐(can)(can)(can)飲(yin)(yin)部(bu)(bu)營銷(xiao)計劃、長短期(qi)(qi)經營預算，帶領全(quan)(quan)體員(yuan)工(gong)(gong)積(ji)(ji)極完(wan)(wan)(wan)(wan)成(cheng)(cheng)(cheng)(cheng)和(he)(he)(he)超額完(wan)(wan)(wan)(wan)成(cheng)(cheng)(cheng)(cheng)經營指標。 2、主(zhu)持(chi)建(jian)(jian)立和(he)(he)(he)完(wan)(wan)(wan)(wan)善餐(can)(can)(can)飲(yin)(yin)部(bu)(bu)的(de)各(ge)項規(gui)(gui)章(zhang)制(zhi)度及(ji)服(fu)務(wu)程序與標準，并(bing)督(du)導實(shi)施(shi)。 3、定(ding)(ding)期(qi)(qi)深入各(ge)部(bu)(bu)門(men)聽取匯(hui)報并(bing)檢(jian)查工(gong)(gong)作(zuo)(zuo)情況(kuang)，控制(zhi)餐(can)(can)(can)飲(yin)(yin)部(bu)(bu)各(ge)項收(shou)支，制(zhi)定(ding)(ding)餐(can)(can)(can)飲(yin)(yin)價格(ge)，監(jian)督(du)采(cai)購和(he)(he)(he)盤點工(gong)(gong)作(zuo)(zuo)，進(jin)行(xing)有效(xiao)的(de)成(cheng)(cheng)(cheng)(cheng)本控制(zhi)。 4、檢(jian)查管(guan)理人員(yuan)的(de)工(gong)(gong)作(zuo)(zuo)情況(kuang)和(he)(he)(he)餐(can)(can)(can)廳(ting)服(fu)務(wu)規(gui)(gui)范及(ji)各(ge)項規(gui)(gui)章(zhang)制(zhi)度的(de)執行(xing)情況(kuang),發現問題及(ji)時采(cai)取措施(shi),出(chu)色的(de)完(wan)(wan)(wan)(wan)成(cheng)(cheng)(cheng)(cheng)各(ge)項工(gong)(gong)作(zuo)(zuo),進(jin)行(xing)有效(xiao)的(de)成(cheng)(cheng)(cheng)(cheng)本控制(zhi)。 5、定(ding)(ding)期(qi)(qi)同餐(can)(can)(can)飲(yin)(yin)部(bu)(bu)副經理、行(xing)政總廚研究新菜點，推出(chu)新菜單并(bing)有針(zhen)對(dui)(dui)性地進(jin)行(xing)各(ge)項促銷(xiao)活動。 6、負(fu)責(ze)下屬部(bu)(bu)門(men)負(fu)責(ze)人的(de)任(ren)用(yong)及(ji)其管(guan)理工(gong)(gong)作(zuo)(zuo)的(de)日常(chang)(chang)督(du)導，定(ding)(ding)期(qi)(qi)對(dui)(dui)下屬進(jin)行(xing)績效(xiao)評估(gu)。 7、組織和(he)(he)(he)實(shi)施(shi)餐(can)(can)(can)飲(yin)(yin)部(bu)(bu)員(yuan)工(gong)(gong)的(de)服(fu)務(wu)技(ji)術(shu)和(he)(he)(he)烹飪技(ji)術(shu)培訓工(gong)(gong)作(zuo)(zuo)，提(ti)高(gao)員(yuan)工(gong)(gong)素質(zhi)，為飯店樹立良(liang)好的(de)形象和(he)(he)(he)聲(sheng)譽。 8、建(jian)(jian)立良(liang)好的(de)對(dui)(dui)客(ke)關系，主(zhu)動征求(qiu)客(ke)人對(dui)(dui)餐(can)(can)(can)飲(yin)(yin)的(de)意(yi)見和(he)(he)(he)建(jian)(jian)議(yi)，積(ji)(ji)極認真(zhen)地處理賓客(ke)的(de)投訴，保證最大(da)限度地滿足賓客(ke)的(de)餐(can)(can)(can)飲(yin)(yin)需求(qiu)，提(ti)高(gao)餐(can)(can)(can)飲(yin)(yin)服(fu)務(wu)質(zhi)量。 9、重視(shi)安全(quan)(quan)和(he)(he)(he)飲(yin)(yin)食(shi)(shi)衛生(sheng)工(gong)(gong)作(zuo)(zuo)，認真(zhen)貫徹實(shi)施(shi)“食(shi)(shi)品衛生(sheng)法”，開(kai)展(zhan)經常(chang)(chang)性的(de)安全(quan)(quan)保衛、防火教育，確(que)保賓客(ke)安全(quan)(quan)和(he)(he)(he)餐(can)(can)(can)廳(ting)、廚房及(ji)庫房的(de)安全(quan)(quan)。 10、做(zuo)好餐(can)(can)(can)飲(yin)(yin)部(bu)(bu)與其他各(ge)部(bu)(bu)門(men)之間(jian)的(de)溝通(tong)、協調和(he)(he)(he)配合工(gong)(gong)作(zuo)(zuo)。 11、完(wan)(wan)(wan)(wan)成(cheng)(cheng)(cheng)(cheng)總經理交(jiao)給(gei)的(de)其他工(gong)(gong)作(zuo)(zuo)