問 我正找工(gong)作(zuo)，從網上看到有招聘(pin)酒(jiu)店客(ke)房主(zhu)管(guan)的崗位，請問這(zhe)個酒(jiu)店客(ke)房主(zhu)管(guan)崗位職(zhi)責是什么？

答 1、在(zai)客(ke)(ke)(ke)(ke)房(fang)部經理(li)(li)(li)、助理(li)(li)(li)的(de)(de)(de)領導(dao)下(xia)，具(ju)體負(fu)責客(ke)(ke)(ke)(ke)房(fang)樓層(ceng)區域的(de)(de)(de)管(guan)理(li)(li)(li)工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)。 2、負(fu)責所屬客(ke)(ke)(ke)(ke)房(fang)區域服(fu)(fu)(fu)務(wu)員(yuan)的(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)安排(pai)和人(ren)(ren)(ren)力調配。 3、督(du)促落實(shi)服(fu)(fu)(fu)務(wu)人(ren)(ren)(ren)員(yuan)崗(gang)位職責執(zhi)行情況，負(fu)責客(ke)(ke)(ke)(ke)房(fang)人(ren)(ren)(ren)員(yuan)業(ye)務(wu)技(ji)術培訓(xun)與(yu)考核(he)工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)。 4、了解掌握客(ke)(ke)(ke)(ke)情，核(he)準(zhun)房(fang)間(jian)狀態(tai)，負(fu)責迎客(ke)(ke)(ke)(ke)前(qian)客(ke)(ke)(ke)(ke)房(fang)準(zhun)備及(ji)送客(ke)(ke)(ke)(ke)檢查(cha)工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)，每日檢查(cha)30%。 5、每天檢查(cha)布置和客(ke)(ke)(ke)(ke)房(fang)用品的(de)(de)(de)使用情況，在(zai)保證(zheng)服(fu)(fu)(fu)務(wu)質量的(de)(de)(de)前(qian)提下(xia)，控制(zhi)物(wu)品消耗，降低成本(ben)。 6、負(fu)責報(bao)告(gao)(gao)住客(ke)(ke)(ke)(ke)遺(yi)失和報(bao)失事宜。 7、嚴格執(zhi)行各項工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)規程，對違反工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)規程的(de)(de)(de)員(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)出處理(li)(li)(li)，并向(xiang)上級匯報(bao)，負(fu)責本(ben)部門(men)(men)員(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)工(gong)(gong)(gong)(gong)(gong)(gong)資的(de)(de)(de)評(ping)核(he)。 8、按部門(men)(men)要求依本(ben)部門(men)(men)的(de)(de)(de)實(shi)際情況，對屬下(xia)員(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)進行不定期的(de)(de)(de)業(ye)務(wu)操作(zuo)培訓(xun)，不斷提高員(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)素質，業(ye)務(wu)水準(zhun)和操作(zuo)技(ji)能。 9、對計劃(hua)衛生(sheng)的(de)(de)(de)安排(pai)完全(quan)負(fu)責。 10、處理(li)(li)(li)好(hao)(hao)客(ke)(ke)(ke)(ke)人(ren)(ren)(ren)投(tou)訴并向(xiang)部門(men)(men)報(bao)告(gao)(gao)。 11、做(zuo)好(hao)(hao)樓層(ceng)范圍內的(de)(de)(de)防火、防盜及(ji)安全(quan)工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)。 12、解決(jue)工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)關系(xi)產生(sheng)的(de)(de)(de)各種糾紛和內部投(tou)訴，重大問題必須向(xiang)部門(men)(men)經理(li)(li)(li) 報(bao)告(gao)(gao)。 13、填寫工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)報(bao)告(gao)(gao)并參(can)加(jia)部門(men)(men)例會。 14、積(ji)極(ji)向(xiang)部門(men)(men)提出合(he)理(li)(li)(li)化(hua)建議。 15、督(du)導(dao)每月做(zuo)好(hao)(hao)物(wu)資的(de)(de)(de)控制(zhi)盤點工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)。