問 最近(jin)看到有招聘(pin)中(zhong)餐(can)廳經理的(de)，想咨詢一下，中(zhong)餐(can)廳經理的(de)崗位職責是什么？

答 1、督(du)導完成(cheng)(cheng)餐(can)(can)廳(ting)(ting)(ting)(ting)日常經(jing)營工(gong)(gong)(gong)(gong)作(zuo)(zuo)，編制(zhi)員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)出(chu)勤(qin)表，檢查(cha)員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)的(de)(de)(de)出(chu)勤(qin)狀況，檢查(cha)員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)的(de)(de)(de)儀表及個人衛生、制(zhi)服(fu)、頭(tou)發(fa)、指(zhi)甲、鞋子是(shi)否符合要(yao)(yao)求(qiu)。2、具(ju)有為(wei)公司作(zuo)(zuo)貢獻的(de)(de)(de)精(jing)神，不斷提高(gao)管(guan)理(li)藝術，負責(ze)(ze)制(zhi)定(ding)餐(can)(can)廳(ting)(ting)(ting)(ting)經(jing)理(li)推銷策略、服(fu)務(wu)(wu)規范和程序并組織(zhi)(zhi)實(shi)施，業(ye)務(wu)(wu)上要(yao)(yao)求(qiu)精(jing)益求(qiu)精(jing)。3、重視屬(shu)下員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)的(de)(de)(de)培訓(xun)(xun)工(gong)(gong)(gong)(gong)作(zuo)(zuo)，定(ding)期(qi)(qi)組織(zhi)(zhi)員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)學習服(fu)務(wu)(wu)技(ji)巧技(ji)能(neng)，對(dui)(dui)員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)進行公司意識(shi)、推銷意識(shi)的(de)(de)(de)訓(xun)(xun)練，定(ding)期(qi)(qi)檢查(cha)并做好(hao)(hao)培訓(xun)(xun)記錄(lu)。4、熱(re)情(qing)(qing)待客(ke)、態(tai)度謙(qian)和，妥善處理(li)客(ke)人的(de)(de)(de)投訴，不斷改善服(fu)務(wu)(wu)質量。加強現(xian)(xian)場管(guan)理(li)，營業(ye)時間堅持(chi)在一(yi)線，及時發(fa)現(xian)(xian)和糾正服(fu)務(wu)(wu)中出(chu)現(xian)(xian)的(de)(de)(de)問題。5、領導餐(can)(can)廳(ting)(ting)(ting)(ting)QC(全面質量管(guan)理(li))小(xiao)組對(dui)(dui)餐(can)(can)廳(ting)(ting)(ting)(ting)服(fu)務(wu)(wu)質量檢查(cha)，把好(hao)(hao)餐(can)(can)廳(ting)(ting)(ting)(ting)出(chu)品服(fu)務(wu)(wu)的(de)(de)(de)每(mei)一(yi)關(guan)(guan)。6、加強對(dui)(dui)餐(can)(can)廳(ting)(ting)(ting)(ting)財產管(guan)理(li)，掌握和控制(zhi)好(hao)(hao)物(wu)品的(de)(de)(de)使用情(qing)(qing)況，減(jian)少(shao)費用開支和物(wu)品損耗。7、負責(ze)(ze)餐(can)(can)廳(ting)(ting)(ting)(ting)的(de)(de)(de)清潔衛生工(gong)(gong)(gong)(gong)作(zuo)(zuo)，保持(chi)環(huan)境衛生，負責(ze)(ze)餐(can)(can)廳(ting)(ting)(ting)(ting)美化工(gong)(gong)(gong)(gong)作(zuo)(zuo)，抓好(hao)(hao)餐(can)(can)具(ju)、用具(ju)的(de)(de)(de)清潔消毒。8、及時檢查(cha)餐(can)(can)廳(ting)(ting)(ting)(ting)設(she)備的(de)(de)(de)情(qing)(qing)況，建立(li)物(wu)資管(guan)理(li)制(zhi)度，做好(hao)(hao)維護(hu)保養的(de)(de)(de)工(gong)(gong)(gong)(gong)作(zuo)(zuo)，并做好(hao)(hao)餐(can)(can)廳(ting)(ting)(ting)(ting)安全和防火工(gong)(gong)(gong)(gong)作(zuo)(zuo)。9、與廚(chu)師長期(qi)(qi)保持(chi)良好(hao)(hao)的(de)(de)(de)合作(zuo)(zuo)關(guan)(guan)系。根據季節差異、客(ke)人情(qing)(qing)況研究(jiu)制(zhi)定(ding)特(te)別菜單。10、參加餐(can)(can)飲(yin)部召(zhao)開的(de)(de)(de)各種(zhong)有關(guan)(guan)會(hui)議(yi)，完成(cheng)(cheng)餐(can)(can)飲(yin)部經(jing)理(li)下達的(de)(de)(de)其他各項任務(wu)(wu)。11、定(ding)期(qi)(qi)召(zhao)開餐(can)(can)廳(ting)(ting)(ting)(ting)員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)會(hui)議(yi)，檢討(tao)近期(qi)(qi)服(fu)務(wu)(wu)情(qing)(qing)況，公布QC小(xiao)組活動記錄(lu)。12、搞好(hao)(hao)客(ke)人關(guan)(guan)系，主動與客(ke)人溝通;處理(li)客(ke)人投訴，并立(li)即采取行動予以解決，必(bi)要(yao)(yao)時報告餐(can)(can)飲(yin)部經(jing)理(li)。