問 最近看到有招(zhao)聘中餐廳經(jing)理(li)的，想咨(zi)詢(xun)一下(xia)，中餐廳經(jing)理(li)的崗位(wei)職責是(shi)什么？

答(da) 1、督導完(wan)成(cheng)餐(can)(can)(can)廳(ting)(ting)日常經(jing)(jing)(jing)(jing)營工(gong)(gong)(gong)作，編(bian)制(zhi)員(yuan)(yuan)工(gong)(gong)(gong)出勤(qin)表，檢查(cha)員(yuan)(yuan)工(gong)(gong)(gong)的(de)(de)(de)(de)出勤(qin)狀況(kuang)，檢查(cha)員(yuan)(yuan)工(gong)(gong)(gong)的(de)(de)(de)(de)儀(yi)表及個人衛(wei)生、制(zhi)服(fu)、頭發、指(zhi)甲、鞋子(zi)是否符合要(yao)(yao)求。2、具(ju)有為公(gong)司作貢獻(xian)的(de)(de)(de)(de)精(jing)神(shen)，不斷提高(gao)管(guan)理(li)(li)(li)藝術，負(fu)責制(zhi)定(ding)餐(can)(can)(can)廳(ting)(ting)經(jing)(jing)(jing)(jing)理(li)(li)(li)推銷策(ce)略、服(fu)務(wu)規范(fan)和(he)(he)程序并(bing)組(zu)織實施，業(ye)務(wu)上要(yao)(yao)求精(jing)益(yi)求精(jing)。3、重視屬下員(yuan)(yuan)工(gong)(gong)(gong)的(de)(de)(de)(de)培(pei)(pei)訓工(gong)(gong)(gong)作，定(ding)期組(zu)織員(yuan)(yuan)工(gong)(gong)(gong)學習服(fu)務(wu)技巧技能，對(dui)(dui)員(yuan)(yuan)工(gong)(gong)(gong)進(jin)行(xing)公(gong)司意識(shi)、推銷意識(shi)的(de)(de)(de)(de)訓練，定(ding)期檢查(cha)并(bing)做(zuo)好(hao)培(pei)(pei)訓記(ji)錄。4、熱情(qing)(qing)(qing)待客、態(tai)度謙和(he)(he)，妥善處(chu)理(li)(li)(li)客人的(de)(de)(de)(de)投訴，不斷改善服(fu)務(wu)質(zhi)(zhi)量。加(jia)強現場管(guan)理(li)(li)(li)，營業(ye)時(shi)間(jian)堅持(chi)在一(yi)線，及時(shi)發現和(he)(he)糾(jiu)正(zheng)服(fu)務(wu)中出現的(de)(de)(de)(de)問題(ti)。5、領導餐(can)(can)(can)廳(ting)(ting)QC(全面質(zhi)(zhi)量管(guan)理(li)(li)(li))小組(zu)對(dui)(dui)餐(can)(can)(can)廳(ting)(ting)服(fu)務(wu)質(zhi)(zhi)量檢查(cha)，把好(hao)餐(can)(can)(can)廳(ting)(ting)出品(pin)服(fu)務(wu)的(de)(de)(de)(de)每(mei)一(yi)關(guan)。6、加(jia)強對(dui)(dui)餐(can)(can)(can)廳(ting)(ting)財產管(guan)理(li)(li)(li)，掌握和(he)(he)控(kong)制(zhi)好(hao)物(wu)(wu)品(pin)的(de)(de)(de)(de)使用(yong)(yong)情(qing)(qing)(qing)況(kuang)，減少費用(yong)(yong)開支和(he)(he)物(wu)(wu)品(pin)損耗(hao)。7、負(fu)責餐(can)(can)(can)廳(ting)(ting)的(de)(de)(de)(de)清潔衛(wei)生工(gong)(gong)(gong)作，保(bao)持(chi)環境衛(wei)生，負(fu)責餐(can)(can)(can)廳(ting)(ting)美化(hua)工(gong)(gong)(gong)作，抓好(hao)餐(can)(can)(can)具(ju)、用(yong)(yong)具(ju)的(de)(de)(de)(de)清潔消毒。8、及時(shi)檢查(cha)餐(can)(can)(can)廳(ting)(ting)設備的(de)(de)(de)(de)情(qing)(qing)(qing)況(kuang)，建立(li)物(wu)(wu)資管(guan)理(li)(li)(li)制(zhi)度，做(zuo)好(hao)維護保(bao)養的(de)(de)(de)(de)工(gong)(gong)(gong)作，并(bing)做(zuo)好(hao)餐(can)(can)(can)廳(ting)(ting)安全和(he)(he)防火工(gong)(gong)(gong)作。9、與(yu)廚師長(chang)期保(bao)持(chi)良好(hao)的(de)(de)(de)(de)合作關(guan)系(xi)。根(gen)據(ju)季節差異(yi)、客人情(qing)(qing)(qing)況(kuang)研(yan)究制(zhi)定(ding)特別菜單。10、參(can)加(jia)餐(can)(can)(can)飲部(bu)召開的(de)(de)(de)(de)各種有關(guan)會議，完(wan)成(cheng)餐(can)(can)(can)飲部(bu)經(jing)(jing)(jing)(jing)理(li)(li)(li)下達的(de)(de)(de)(de)其他各項任務(wu)。11、定(ding)期召開餐(can)(can)(can)廳(ting)(ting)員(yuan)(yuan)工(gong)(gong)(gong)會議，檢討近期服(fu)務(wu)情(qing)(qing)(qing)況(kuang)，公(gong)布(bu)QC小組(zu)活動(dong)記(ji)錄。12、搞好(hao)客人關(guan)系(xi)，主動(dong)與(yu)客人溝通;處(chu)理(li)(li)(li)客人投訴，并(bing)立(li)即采取行(xing)動(dong)予以解決，必要(yao)(yao)時(shi)報(bao)告餐(can)(can)(can)飲部(bu)經(jing)(jing)(jing)(jing)理(li)(li)(li)。