問(wen) 最近看(kan)到(dao)有招聘客戶服(fu)(fu)務(wu)部副總監的，想咨詢一(yi)下(xia)，客戶服(fu)(fu)務(wu)部副總監的崗(gang)位職責是(shi)什么？

答 1、協助部門(men)負責(ze)人制(zhi)定(ding)部門(men)工(gong)(gong)(gong)作(zuo)計(ji)劃，率領(ling)本(ben)部門(men)員工(gong)(gong)(gong)履(lv)行本(ben)部門(men)職(zhi)責(ze)，全面完成公司下達的(de)(de)任(ren)務(wu)(wu)指標(biao)及(ji)工(gong)(gong)(gong)作(zuo)計(ji)劃; 2、負責(ze)加強公司重(zhong)點客戶(hu)(hu)(hu)(hu)(hu)及(ji)中小客戶(hu)(hu)(hu)(hu)(hu)等存量(liang)(liang)客戶(hu)(hu)(hu)(hu)(hu)的(de)(de)回(hui)訪、交易(yi)激活、收入增(zeng)長，做(zuo)好客戶(hu)(hu)(hu)(hu)(hu)關系的(de)(de)溝通(tong)、維護和提升；同時負責(ze)相關增(zeng)量(liang)(liang)重(zhong)點客戶(hu)(hu)(hu)(hu)(hu)的(de)(de)開(kai)發、營(ying)銷(xiao)等工(gong)(gong)(gong)作(zuo)； 3、制(zhi)定(ding)與完善(shan)客戶(hu)(hu)(hu)(hu)(hu)服務(wu)(wu)部管理制(zhi)度，規范(fan)和完善(shan)崗位職(zhi)責(ze)，優化(hua)客戶(hu)(hu)(hu)(hu)(hu)服務(wu)(wu)流(liu)程(cheng)，對客戶(hu)(hu)(hu)(hu)(hu)服務(wu)(wu)團隊(dui)標(biao)準(zhun)化(hua)執行情況、工(gong)(gong)(gong)作(zuo)效(xiao)率、客戶(hu)(hu)(hu)(hu)(hu)滿意度等指標(biao)進行考(kao)核； 4、提升客戶(hu)(hu)(hu)(hu)(hu)服務(wu)(wu)質量(liang)(liang)，積極跟進大客戶(hu)(hu)(hu)(hu)(hu)的(de)(de)回(hui)訪工(gong)(gong)(gong)作(zuo)和洽談(tan)，了解重(zhong)要(yao)客戶(hu)(hu)(hu)(hu)(hu)需(xu)求(qiu)，提出(chu)合理化(hua)建議(yi)并研制(zhi)可行性方案(an)，提升客戶(hu)(hu)(hu)(hu)(hu)滿意度。