西式餐廳主管的崗位職責是什么?
問 我在一家(jia)中式餐廳(ting)干(gan)主管,想要了解(jie)一下這個工作的崗位職責是(shi)什么?
答 1、 協助(zhu)經(jing)理(li)不斷改進完(wan)善工(gong)(gong)(gong)作(zuo)(zuo)標準和(he)(he)(he)(he)服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)程序,并(bing)督導(dao)實施。 2、 負(fu)責西餐(can)(can)(can)廳(ting)(ting)(ting)工(gong)(gong)(gong)作(zuo)(zuo)人員調配(pei)、班(ban)次安排和(he)(he)(he)(he)員工(gong)(gong)(gong)的(de)(de)考(kao)勤、考(kao)核,保(bao)證在規(gui)定(ding)的(de)(de)營業時(shi) 間內,各服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)點上都有(you)崗、有(you)人、有(you)服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)。 3、 按照西餐(can)(can)(can)服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)規(gui)程和(he)(he)(he)(he)質量要求,負(fu)責西餐(can)(can)(can)廳(ting)(ting)(ting)的(de)(de)管理(li)工(gong)(gong)(gong)作(zuo)(zuo),并(bing)與(yu)西廚房(fang)保(bao)持(chi)(chi)密切聯系,協調工(gong)(gong)(gong)作(zuo)(zuo)。 4、 掌握市場信息,了(le)(le)解(jie)客情(qing)和(he)(he)(he)(he)客人需求變化,做(zuo)(zuo)好(hao)(hao)(hao)業務(wu)(wu)(wu)資料 資料的(de)(de)收集和(he)(he)(he)(he)積(ji)累工(gong)(gong)(gong)作(zuo)(zuo),并(bing)把資料及(ji)時(shi)反饋(kui)給西廚房(fang)及(ji)有(you)關領導(dao)。 5、 了(le)(le)解(jie)西廚房(fang)貨源(yuan)情(qing)況及(ji)供餐(can)(can)(can)菜(cai)單,組織(zhi)和(he)(he)(he)(he)布置西餐(can)(can)(can)廳(ting)(ting)(ting)服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)員積(ji)極做(zuo)(zuo)好(hao)(hao)(hao)各種菜(cai)點及(ji) 酒水的(de)(de)推銷(xiao)。 6、 負(fu)責西餐(can)(can)(can)廳(ting)(ting)(ting)費用(yong)控(kong)制和(he)(he)(he)(he)財產、設(she)備和(he)(he)(he)(he)物料用(yong)品(pin)管理(li),做(zuo)(zuo)好(hao)(hao)(hao)物料用(yong)品(pin)的(de)(de)領用(yong)、保(bao)管 及(ji)耗用(yong)賬目。 7、 保(bao)持(chi)(chi)西餐(can)(can)(can)廳(ting)(ting)(ting)設(she)備、設(she)施整(zheng)潔、完(wan)好(hao)(hao)(hao)、有(you)效,及(ji)時(shi)保(bao)修(xiu)和(he)(he)(he)(he)提出更新(xin)添置意(yi)見。 8、 負(fu)責處理(li)客人對(dui)西餐(can)(can)(can)廳(ting)(ting)(ting)服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)工(gong)(gong)(gong)作(zuo)(zuo)的(de)(de)意(yi)見、建議和(he)(he)(he)(he)投(tou)訴,認真改進工(gong)(gong)(gong)作(zuo)(zuo)。 9、 了(le)(le)解(jie)各國風(feng)俗習慣、生活忌諱。 10、堅持(chi)(chi)讓(rang)客人完(wan)全滿意(yi)的(de)(de)服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)宗(zong)旨,加強西餐(can)(can)(can)服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)現場管理(li),檢查(cha)和(he)(he)(he)(he)督導(dao)西餐(can)(can)(can)廳(ting)(ting)(ting)員 工(gong)(gong)(gong)嚴格按照服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)規(gui)程, 做(zuo)(zuo)好(hao)(hao)(hao)餐(can)(can)(can)前準備, 餐(can)(can)(can)間服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)和(he)(he)(he)(he)餐(can)(can)(can)后結束工(gong)(gong)(gong)作(zuo)(zuo)并(bing)抓好(hao)(hao)(hao)員工(gong)(gong)(gong)的(de)(de)崗位業務(wu)(wu)(wu)培訓。 11、召開(kai)班(ban)前會,分配(pei)任務(wu)(wu)(wu),總結經(jing)驗。