酒店房口部經理的崗位職責是什么?

[崗位職責] ???解決者:熱心網友

朋(peng)友一直(zhi)想要找個(ge)酒(jiu)(jiu)店方(fang)面的工(gong)作,酒(jiu)(jiu)店房口部經理的崗位職(zhi)責是什么(me)?

答(da) 1.接(jie)受客(ke)房(fang)(fang)部經(jing)理的(de)(de)督(du)導,直接(jie)向客(ke)房(fang)(fang)部經(jing)理負責,配合并監督(du)客(ke)房(fang)(fang)銷售控(kong)制工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo),保障客(ke)房(fang)(fang)最高的(de)(de)出(chu)租率(lv)和經(jing)濟收入。 2.監督(du)、指導、協調房(fang)(fang)口(kou)部的(de)(de)全(quan)部房(fang)(fang)務(wu)(wu)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo),為住客(ke)提供規范化、程(cheng)序化、制度化的(de)(de)優(you)(you)質(zhi)服務(wu)(wu)。 3.負責制定(ding)房(fang)(fang)口(kou)部的(de)(de)年度財務(wu)(wu)預算,包括清潔(jie)用(yong)(yong)具、日常(chang)消耗用(yong)(yong)品(pin)(pin)等。 4.定(ding)期核算各(ge)(ge)種物品(pin)(pin)的(de)(de)消耗量(liang),嚴格控(kong)制曰常(chang)用(yong)(yong)品(pin)(pin)的(de)(de)損耗,減少(shao)浪費。 5.巡視各(ge)(ge)樓層及公共(gong)區域,檢查員工(gong)(gong)(gong)(gong)(gong)的(de)(de)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)態度、工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)表(biao)現,并進行(xing)公正(zheng)(zheng)的(de)(de)評(ping)估(gu),獎優(you)(you)罰劣(lie),確(que)保優(you)(you)質(zhi)的(de)(de)服務(wu)(wu)和設備的(de)(de)完好。 6.組織、主持(chi)每周主管(guan)(guan)例會,聽取匯報,布置(zhi)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo),解(jie)決工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)中(zhong)遇到(dao)的(de)(de)難題(ti)。 7.督(du)査各(ge)(ge)主管(guan)(guan)的(de)(de)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)效率(lv),糾正(zheng)(zheng)偏(pian)差,加(jia)強(qiang)部門之間的(de)(de)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)關系,建(jian)立工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)的(de)(de)完整檔案(an)體系。 8.經(jing)常(chang)與前廳經(jing)理保持(chi)聯系,了解(jie)賓(bin)客(ke)對房(fang)(fang)務(wu)(wu)的(de)(de)各(ge)(ge)項意見。 9.積極了解(jie)酒店房(fang)(fang)口(kou)用(yong)(yong)品(pin)(pin)的(de)(de)新產品(pin)(pin)及管(guan)(guan)理經(jing)驗,擇優(you)(you)選購酒店日常(chang)消耗用(yong)(yong)品(pin)(pin)。 10.督(du)導各(ge)(ge)級主管(guan)(guan)人員,對所屬主管(guan)(guan)人員的(de)(de)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)態度、工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)表(biao)現進行(xing)公正(zheng)(zheng)的(de)(de)評(ping)估(gu),獎優(you)(you)罰劣(lie)。 11.與工(gong)(gong)(gong)(gong)(gong)程(cheng)部門聯絡,對客(ke)房(fang)(fang)的(de)(de)各(ge)(ge)項維修及保養提出(chu)意見,制定(ding)客(ke)房(fang)(fang)定(ding)期維修方案(an)和能源節約方案(an)。