問 從人才(cai)網(wang)站(zhan)看(kan)到一家(jia)物業公司在(zai)招聘品質(zhi)(zhi)經理(li)，工資還可(ke)以，準備投遞一份簡歷，請教一下：物業品質(zhi)(zhi)經理(li)的崗位職責(ze)是什么(me)？

答 1.協(xie)助(zhu)總(zong)經理(li)(li)(li)(li)制(zhi)(zhi)定(ding)質(zhi)(zhi)量(liang)(liang)(liang)(liang)方(fang)針、確定(ding)質(zhi)(zhi)量(liang)(liang)(liang)(liang)目(mu)標(biao)。協(xie)助(zhu)總(zong)經理(li)(li)(li)(li)進(jin)(jin)行(xing)(xing)(xing)管(guan)(guan)(guan)理(li)(li)(li)(li)評審(shen)(shen)。 2.協(xie)助(zhu)管(guan)(guan)(guan)理(li)(li)(li)(li)者(zhe)代(dai)表(biao)(biao)組(zu)織(zhi)(zhi)(zhi)編寫、修(xiu)改(gai)(gai)質(zhi)(zhi)量(liang)(liang)(liang)(liang)手冊、程序文(wen)件(jian)和(he)作(zuo)業(ye)文(wen)件(jian)。協(xie)助(zhu)管(guan)(guan)(guan)理(li)(li)(li)(li)者(zhe)代(dai)表(biao)(biao)進(jin)(jin)行(xing)(xing)(xing)內(nei)部(bu)審(shen)(shen)核(he)(he)。 3.協(xie)助(zhu)分管(guan)(guan)(guan)領(ling)導(dao)(dao)具體(ti)(ti)組(zu)織(zhi)(zhi)(zhi)對(dui)(dui)(dui)(dui)單位(wei)和(he)單位(wei)負(fu)責(ze)人(ren)(ren)(ren)進(jin)(jin)行(xing)(xing)(xing)績效考核(he)(he)；負(fu)責(ze)本部(bu)門(men)(men)(men)內(nei)部(bu)員(yuan)工(gong)(gong)績效考核(he)(he)。 4.負(fu)責(ze)在管(guan)(guan)(guan)理(li)(li)(li)(li)者(zhe)代(dai)表(biao)(biao)領(ling)導(dao)(dao)下，具體(ti)(ti)組(zu)織(zhi)(zhi)(zhi)開(kai)展公(gong)(gong)(gong)(gong)司(si)(si)(si)(si)質(zhi)(zhi)量(liang)(liang)(liang)(liang)工(gong)(gong)作(zuo)，對(dui)(dui)(dui)(dui)各(ge)(ge)(ge)項目(mu)部(bu)、專業(ye)公(gong)(gong)(gong)(gong)司(si)(si)(si)(si)和(he)其(qi)他(ta)職能部(bu)門(men)(men)(men)及質(zhi)(zhi)量(liang)(liang)(liang)(liang)工(gong)(gong)作(zuo)進(jin)(jin)行(xing)(xing)(xing)指導(dao)(dao)、檢(jian)查(cha)(cha)、考核(he)(he)與督(du)促(cu)改(gai)(gai)進(jin)(jin)。 5.負(fu)責(ze)具體(ti)(ti)組(zu)織(zhi)(zhi)(zhi)實施質(zhi)(zhi)量(liang)(liang)(liang)(liang)管(guan)(guan)(guan)理(li)(li)(li)(li)體(ti)(ti)系(xi)認證、監(jian)督(du)審(shen)(shen)核(he)(he)工(gong)(gong)作(zuo)。 6.負(fu)責(ze)組(zu)織(zhi)(zhi)(zhi)對(dui)(dui)(dui)(dui)擔(dan)任內(nei)審(shen)(shen)員(yuan)進(jin)(jin)行(xing)(xing)(xing)質(zhi)(zhi)量(liang)(liang)(liang)(liang)管(guan)(guan)(guan)理(li)(li)(li)(li)知識和(he)技能培訓(xun)。協(xie)助(zhu)人(ren)(ren)(ren)力資(zi)源部(bu)組(zu)織(zhi)(zhi)(zhi)實施對(dui)(dui)(dui)(dui)中(zhong)高層管(guan)(guan)(guan)理(li)(li)(li)(li)人(ren)(ren)(ren)員(yuan)進(jin)(jin)行(xing)(xing)(xing)與質(zhi)(zhi)量(liang)(liang)(liang)(liang)管(guan)(guan)(guan)理(li)(li)(li)(li)相(xiang)關培訓(xun)。 7.負(fu)責(ze)對(dui)(dui)(dui)(dui)公(gong)(gong)(gong)(gong)司(si)(si)(si)(si)管(guan)(guan)(guan)理(li)(li)(li)(li)服務工(gong)(gong)作(zuo)不(bu)到位(wei)、失誤引起(qi)的(de)(de)(de)(de)(de)投訴(su)的(de)(de)(de)(de)(de)歸口(kou)管(guan)(guan)(guan)理(li)(li)(li)(li)；負(fu)責(ze)受(shou)理(li)(li)(li)(li)業(ye)主（使用者(zhe)）直接(jie)到公(gong)(gong)(gong)(gong)司(si)(si)(si)(si)的(de)(de)(de)(de)(de)投訴(su)，交有(you)關部(bu)門(men)(men)(men)處理(li)(li)(li)(li)，并負(fu)責(ze)投訴(su)處理(li)(li)(li)(li)的(de)(de)(de)(de)(de)跟蹤及糾正和(he)糾正措施實施效果的(de)(de)(de)(de)(de)驗(yan)證；協(xie)助(zhu)公(gong)(gong)(gong)(gong)司(si)(si)(si)(si)領(ling)導(dao)(dao)處理(li)(li)(li)(li)重(zhong)大投訴(su)。 8.協(xie)助(zhu)管(guan)(guan)(guan)理(li)(li)(li)(li)者(zhe)代(dai)表(biao)(biao)就質(zhi)(zhi)量(liang)(liang)(liang)(liang)管(guan)(guan)(guan)理(li)(li)(li)(li)有(you)關事宜與外部(bu)聯絡。 9.協(xie)助(zhu)公(gong)(gong)(gong)(gong)司(si)(si)(si)(si)領(ling)導(dao)(dao)提出(chu)公(gong)(gong)(gong)(gong)司(si)(si)(si)(si)制(zhi)(zhi)度建設(she)規劃，并具體(ti)(ti)組(zu)織(zhi)(zhi)(zhi)實施，確保公(gong)(gong)(gong)(gong)司(si)(si)(si)(si)制(zhi)(zhi)度體(ti)(ti)系(xi)的(de)(de)(de)(de)(de)完整(zheng)性(xing)(xing)。 10.及時清理(li)(li)(li)(li)公(gong)(gong)(gong)(gong)司(si)(si)(si)(si)制(zhi)(zhi)度性(xing)(xing)文(wen)件(jian)，建立公(gong)(gong)(gong)(gong)司(si)(si)(si)(si)制(zhi)(zhi)度性(xing)(xing)文(wen)件(jian)清單并實時更新，發公(gong)(gong)(gong)(gong)司(si)(si)(si)(si)各(ge)(ge)(ge)項目(mu)部(bu)、專業(ye)公(gong)(gong)(gong)(gong)司(si)(si)(si)(si)和(he)其(qi)他(ta)部(bu)門(men)(men)(men)執行(xing)(xing)(xing)。 11.對(dui)(dui)(dui)(dui)制(zhi)(zhi)度性(xing)(xing)文(wen)件(jian)制(zhi)(zhi)訂修(xiu)訂工(gong)(gong)作(zuo)進(jin)(jin)行(xing)(xing)(xing)歸口(kou)管(guan)(guan)(guan)理(li)(li)(li)(li)。對(dui)(dui)(dui)(dui)由各(ge)(ge)(ge)單位(wei)起(qi)草的(de)(de)(de)(de)(de)制(zhi)(zhi)度性(xing)(xing)文(wen)件(jian)統(tong)一進(jin)(jin)行(xing)(xing)(xing)初步審(shen)(shen)核(he)(he)，有(you)權將不(bu)符合要求(qiu)的(de)(de)(de)(de)(de)制(zhi)(zhi)度性(xing)(xing)文(wen)件(jian)報審(shen)(shen)稿退回起(qi)草單位(wei)要求(qiu)其(qi)修(xiu)改(gai)(gai)重(zhong)新報審(shen)(shen)。 12.負(fu)責(ze)對(dui)(dui)(dui)(dui)貫徹質(zhi)(zhi)量(liang)(liang)(liang)(liang)管(guan)(guan)(guan)理(li)(li)(li)(li)體(ti)(ti)系(xi)文(wen)件(jian)和(he)其(qi)他(ta)制(zhi)(zhi)度表(biao)(biao)現(xian)優異的(de)(de)(de)(de)(de)典(dian)型事例(li)、違反公(gong)(gong)(gong)(gong)司(si)(si)(si)(si)質(zhi)(zhi)量(liang)(liang)(liang)(liang)管(guan)(guan)(guan)理(li)(li)(li)(li)體(ti)(ti)系(xi)文(wen)件(jian)包括其(qi)他(ta)制(zhi)(zhi)度的(de)(de)(de)(de)(de)案件(jian)，進(jin)(jin)行(xing)(xing)(xing)調查(cha)(cha)核(he)(he)實，提出(chu)調查(cha)(cha)報告轉(zhuan)交人(ren)(ren)(ren)力資(zi)源部(bu)予(yu)以(yi)處理(li)(li)(li)(li)。 13.負(fu)責(ze)公(gong)(gong)(gong)(gong)司(si)(si)(si)(si)重(zhong)點工(gong)(gong)作(zuo)督(du)辦。 14.完成領(ling)導(dao)(dao)交辦的(de)(de)(de)(de)(de)其(qi)他(ta)任務。