問 最(zui)近看(kan)到前廳部招聘(pin)經理(li)，想(xiang)咨詢(xun)一下(xia)，前廳部經理(li)的崗(gang)位職(zhi)責是什么？

答(da) 1.直接(jie)(jie)向前廳部經(jing)理(li)負(fu)責(ze)(ze)，保證工(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)正常(chang)進(jin)行(xing)(xing)。 2.督促(cu)、安排(pai)、指導員(yuan)工(gong)(gong)(gong)(gong)的(de)(de)(de)(de)工(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)，檢查(cha)員(yuan)工(gong)(gong)(gong)(gong)禮貌服務(wu)、工(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)態度及(ji)(ji)(ji)自覺執行(xing)(xing)工(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)規程、員(yuan)工(gong)(gong)(gong)(gong)守則的(de)(de)(de)(de)情(qing)(qing)況。根(gen)據(ju)(ju)其工(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)表(biao)(biao)現執行(xing)(xing)獎罰。 3.溝通與商務(wu)中(zhong)心有(you)業(ye)(ye)務(wu)往來的(de)(de)(de)(de)部門(men)(men)聯(lian)系，與電(dian)信(xin)局有(you)關(guan)部門(men)(men)保持密(mi)切聯(lian)系，以保證電(dian)訊(xun)業(ye)(ye)務(wu)的(de)(de)(de)(de)順(shun)利進(jin)行(xing)(xing)。 4.負(fu)責(ze)(ze)對(dui)員(yuan)工(gong)(gong)(gong)(gong)的(de)(de)(de)(de)業(ye)(ye)務(wu)和(he)外語培(pei)訓，并定(ding)期進(jin)行(xing)(xing)考核。 5.負(fu)責(ze)(ze)員(yuan)工(gong)(gong)(gong)(gong)排(pai)班(ban),監督員(yuan)工(gong)(gong)(gong)(gong)的(de)(de)(de)(de)考勤情(qing)(qing)況。 6.在中(zhong)心工(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)范圍(wei)內(nei)，解決(jue)客人的(de)(de)(de)(de)投訴。 7.根(gen)據(ju)(ju)不(bu)同時期的(de)(de)(de)(de)特點，制訂(ding)有(you)效的(de)(de)(de)(de)工(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)計(ji)劃。 8.查(cha)閱交(jiao)接(jie)(jie)班(ban)記錄(lu)及(ji)(ji)(ji)有(you)關(guan)文件、通知，注意將(jiang)夜間接(jie)(jie)受的(de)(de)(de)(de)傳(chuan)真及(ji)(ji)(ji)時送到客人手中(zhong)，疑難(nan)(nan)文件速(su)交(jiao)大堂經(jing)理(li)處理(li)。核對(dui)前一天的(de)(de)(de)(de)營業(ye)(ye)日報表(biao)(biao)及(ji)(ji)(ji)單據(ju)(ju)，堵塞財務(wu)漏(lou)洞。 9.檢查(cha)中(zhong)班(ban)、早班(ban)衛生工(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)的(de)(de)(de)(de)質量。 10.檢査當(dang)(dang)班(ban)員(yuan)工(gong)(gong)(gong)(gong)儀容(rong)、儀表(biao)(biao)。 11.檢查(cha)工(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)準備情(qing)(qing)況，如:價目表(biao)(biao)、計(ji)算器、收(shou)據(ju)(ju)、零錢；電(dian)傳(chuan)、傳(chuan)真線路是(shi)否暢通；復印機(ji)是(shi)否正常(chang)(是(shi)否清晰、碳(tan)粉是(shi)否夠)；打字機(ji)是(shi)否正常(chang)(色(se)帶(dai)、軟盤是(shi)否夠用)；碎(sui)紙機(ji)是(shi)否正常(chang)等。 12.了(le)解當(dang)(dang)天VIP情(qing)(qing)況，并安排(pai)好工(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)。 13.遇(yu)有(you)難(nan)(nan)題，及(ji)(ji)(ji)時匯報或與酒店內(nei)外有(you)關(guan)部門(men)(men)聯(lian)系，以便盡快解決(jue)。 14.培(pei)訓下屬員(yuan)工(gong)(gong)(gong)(gong)。 15.檢查(cha)早、中(zhong)班(ban)情(qing)(qing)況,并做工(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)指示。 16.做好當(dang)(dang)天工(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)記錄(lu)。 17.定(ding)期召開例會，講評上周工(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)，傳(chuan)達(da)部門(men)(men)主管會議的(de)(de)(de)(de)有(you)關(guan)內(nei)容(rong)。 18.每(mei)月(yue)的(de)(de)(de)(de)最(zui)后(hou)一天，填報本月(yue)的(de)(de)(de)(de)工(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)日報表(biao)(biao)，并定(ding)期總結；每(mei)月(yue)的(de)(de)(de)(de)25號,制訂(ding)下月(yue)工(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)計(ji)劃。 19.督導票務(wu)員(yuan)做好票務(wu)工(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)。