問 我是一名行政主管(guan)，看到一家(jia)大企(qi)業在招(zhao)聘銷售主管(guan)，福利(li)待遇很(hen)好，我想(xiang)去試試，售后主管(guan)的(de)崗(gang)位職責是什么？

答 售(shou)(shou)(shou)后主管的崗位職責(ze)(ze)(ze)：1．負責(ze)(ze)(ze)根據公司實(shi)際情況(kuang)制定售(shou)(shou)(shou)后服(fu)(fu)務(wu)(wu)(wu)(wu)工(gong)(gong)(gong)作(zuo)計劃，報主管領(ling)導審批； 2．負責(ze)(ze)(ze)對售(shou)(shou)(shou)后服(fu)(fu)務(wu)(wu)(wu)(wu)人員(yuan)進(jin)行監督(du)和(he)評審；3．負責(ze)(ze)(ze)售(shou)(shou)(shou)后服(fu)(fu)務(wu)(wu)(wu)(wu)流程的改(gai)進(jin)與服(fu)(fu)務(wu)(wu)(wu)(wu)質(zhi)量改(gai)善等工(gong)(gong)(gong)作(zuo)； 4．負責(ze)(ze)(ze)解決售(shou)(shou)(shou)后服(fu)(fu)務(wu)(wu)(wu)(wu)糾紛及突發事件的處理(li)(li)工(gong)(gong)(gong)作(zuo)； 5．負責(ze)(ze)(ze)安排售(shou)(shou)(shou)后服(fu)(fu)務(wu)(wu)(wu)(wu)專員(yuan)做好回訪工(gong)(gong)(gong)作(zuo)，保證服(fu)(fu)務(wu)(wu)(wu)(wu)質(zhi)量； 6．負責(ze)(ze)(ze)受理(li)(li)客戶(hu)投訴等客戶(hu)關(guan)系維護與管理(li)(li)工(gong)(gong)(gong)作(zuo)；7．負責(ze)(ze)(ze)分析(xi)與整(zheng)理(li)(li)售(shou)(shou)(shou)后服(fu)(fu)務(wu)(wu)(wu)(wu)反饋的資料(liao)、信息(xi)等，并向主管領(ling)導匯報； 8．負責(ze)(ze)(ze)對所屬(shu)員(yuan)工(gong)(gong)(gong)進(jin)行售(shou)(shou)(shou)后服(fu)(fu)務(wu)(wu)(wu)(wu)規范的培(pei)訓工(gong)(gong)(gong)作(zuo)； 9. 負責(ze)(ze)(ze)公司各類工(gong)(gong)(gong)程項目實(shi)施； 10．完(wan)成上級領(ling)導臨時交辦的工(gong)(gong)(gong)作(zuo)。