問 我應聘的(de)是已加公(gong)司的(de)品質管(guan)理主(zhu)管(guan)一職，想了解一下品質管(guan)理主(zhu)管(guan)崗(gang)位職責是什(shen)么？

答 1.保障執(zhi)(zhi)行電(dian)(dian)話中(zhong)心(xin)制(zhi)訂的工(gong)(gong)作計(ji)劃，確(que)保電(dian)(dian)話中(zhong)心(xin)的服(fu)(fu)務(wu)(wu)(wu)水(shui)平(ping)及(ji)服(fu)(fu)務(wu)(wu)(wu)質量(liang)持續(xu)提升。 2.認(ren)真貫徹執(zhi)(zhi)行公(gong)司和電(dian)(dian)話中(zhong)心(xin)的各項規(gui)章制(zhi)度(du)、業(ye)務(wu)(wu)(wu)處理流程。 3.負責電(dian)(dian)話中(zhong)心(xin)客戶服(fu)(fu)務(wu)(wu)(wu)人(ren)員(yuan)質量(liang)檢查工(gong)(gong)作，通過對客戶服(fu)(fu)務(wu)(wu)(wu)人(ren)員(yuan)的工(gong)(gong)作過程實(shi)施呼叫監控(kong)，對客戶服(fu)(fu)務(wu)(wu)(wu)人(ren)員(yuan)的服(fu)(fu)務(wu)(wu)(wu)態(tai)度(du)、業(ye)務(wu)(wu)(wu)水(shui)平(ping)等(deng)情況作出公(gong)正合理的評價。 4.根據(ju)電(dian)(dian)話中(zhong)心(xin)績效考(kao)(kao)核管(guan)理辦法，結合實(shi)際運營狀(zhuang)況，匯總電(dian)(dian)話中(zhong)心(xin)人(ren)員(yuan)績效考(kao)(kao)核成績。 5.確(que)保電(dian)(dian)話中(zhong)心(xin)重大投訴的及(ji)時通報(bao)。