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1、根據領(ling)導(dao)要(yao)求，指導(dao)、帶領(ling)客(ke)(ke)(ke)服部(bu)(bu)員(yuan)工(gong)(gong)完(wan)成(cheng)工(gong)(gong)作(zuo)(zuo)任務(wu)(wu)；2、制定部(bu)(bu)門(men)工(gong)(gong)作(zuo)(zuo)計劃并實(shi)施完(wan)成(cheng)；3、負責管(guan)理(li)和協調(diao)客(ke)(ke)(ke)戶反饋/投訴的收集、追(zhui)蹤處理(li)以及(ji)重(zhong)大(da)客(ke)(ke)(ke)戶問(wen)題的解決；4、做好客(ke)(ke)(ke)戶檔(dang)案的管(guan)理(li)及(ji)客(ke)(ke)(ke)戶的定期(qi)回訪工(gong)(gong)作(zuo)(zuo)；5、組(zu)織、協調(diao)各部(bu)(bu)門(men)做好客(ke)(ke)(ke)服工(gong)(gong)作(zuo)(zuo)，發生(sheng)客(ke)(ke)(ke)戶投訴時，具(ju)有執行權(quan)；6、不(bu)斷優(you)化顧客(ke)(ke)(ke)滿意度調(diao)查的方式和方法，為(wei)總經(jing)理(li)制定提高(gao)顧客(ke)(ke)(ke)滿意度長期(qi)的規劃；7、做好本(ben)部(bu)(bu)門(men)及(ji)公司(si)內的媒體公關工(gong)(gong)作(zuo)(zuo)；8、負責組(zu)織本(ben)部(bu)(bu)門(men)人員(yuan)定期(qi)上(shang)報(bao)服務(wu)(wu)質量表及(ji)其他(ta)(ta)業(ye)務(wu)(wu)報(bao)表；9、帶領(ling)部(bu)(bu)門(men)員(yuan)工(gong)(gong)做好客(ke)(ke)(ke)服特色服務(wu)(wu)；10、完(wan)成(cheng)上(shang)級領(ling)導(dao)交(jiao)辦的其他(ta)(ta)工(gong)(gong)作(zuo)(zuo)